Shipping & Returns

We ship across the United States with a flat rate of $12; orders over $200 ship free. Most orders ship within two business days and arrive three to seven business days later.

Every order ships in plain, recyclable packaging, and tracking is sent to your email. We don't ship internationally yet; join the newsletter and we'll let you know when we do.

Some fragrances are offered for preorder against an incoming batch. The expected ship month is shown on the product page and in your bag.

If your order mixes in-stock and preorder items, the whole order ships together once every fragrance is ready. We don't split shipments. You're charged once, at checkout.

If a bottle arrives damaged or faulty, contact us within 14 days and we'll replace it or refund you in full, no return shipment required.

Because fragrance is a personal and perishable good, we cannot accept returns on opened bottles for reasons of preference. If you'd like to try first, the Discovery Set includes every fragrance, and its $45 is credited toward your first full bottle.

If your tracking stops updating or your order arrives broken, email hello@emberskyfragrance.com with your order number and, if you can, a photo. We'll put it right quickly.